Refund policy

Return Policy

We want you to be happy with your order, which is why you can contact us within 30 days after receiving your item to request a return if you find any issues. Unused goods can be returned in it's original (or adequate) packaging, without any further given reason. For quality issues of used or worn products, please provide us with clear photos of the products on a good lit surface. 

To start a return, you can contact us at contact@horn-originals.com.
Please don't forget to provide your order number for a smooth refund process.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Cancellations and Amendments

All our products are made directly for you. You have the ability to cancel or amend your order at any time up until it is sent to production for fulfilment. Depending on the order traffic and shipping option this could already be happening after a few minutes. If you have already received a shipping confirmation, please contact us to find a solution.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please also make sure to include a well lit photograph.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@horn-originals.com.